ku9's Privacy Policy
Your personal information matters to us. This document explains in detail how ku9 collects information, why it collects it, and how it keeps it secure.
Table of Contents
1 Introduction and Scope
ku9 is an online gaming and betting platform that provides services to Bangladeshi users. This Privacy Policy ("Policy") applies to ku9's website, mobile application, and all related digital services.
Please read and understand this Policy, because by using ku9's services you automatically agree to its terms. To learn more about our overall terms of service related to this Policy, please read our Terms and Conditions page.
2 What Information Is Collected
ku9 collects various types of information from users, divided into two main categories: information provided directly and information collected automatically.
2.1 Information Provided Directly
Users provide the following information during account registration, identity verification, and when carrying out transactions:
- Full name, date of birth, and national ID number (where applicable)
- Email address and mobile number
- Residential address and postal code
- Password and security question answers
- Bank account details, bKash, Nagad, Rocket, or Upay number (for deposits and withdrawals)
- Copies of documents required for identity verification
2.2 Information Collected Automatically
Some information is collected automatically while using the platform:
- IP address and device identifier information
- Browser and operating system type and version
- Website navigation and session log data
- Betting and gaming activity data (slots, casino, cricket bets, etc.)
- Transaction history, deposit and withdrawal details
- Records of conversations with customer support
3 How Information Is Collected
ku9 collects information through various methods, including completing registration forms, using the service, and contacting our customer support team.
- By filling in forms directly on the website and mobile app
- Through documents submitted during the account verification process
- From payment gateways and financial service providers
- Through cookies and similar tracking technologies
- Through contact with customer support via live chat and email
- Through third-party identity verification services
4 Purpose of Using Information
Collected information is used only for specific and lawful purposes. ku9 never uses user information for unnecessary or unauthorised purposes.
4.1 Service Operations
- Creating, managing, and securing accounts
- Processing deposits, withdrawals, and other financial transactions
- Providing bonuses, cashback, and VIP programme benefits
- Resolving technical issues and providing customer support
4.2 Legal and Security Obligations
- Age verification — only persons aged 21 or above may use the service
- Preventing fraud, money laundering, and cybercrime
- Identity verification and compliance with Anti-Money Laundering (AML) regulations
- Dispute resolution and meeting applicable legal requirements
4.3 Service Improvement
- Analysing user experience and improving the service
- Identifying and resolving technical errors
- Research for developing new games, features, and offers
- Evaluating the effectiveness of responsible gaming tools
5 Information Storage and Security
ku9 applies industry-standard technical measures to protect user information. Our server infrastructure is secured with SSL encryption, and advanced encryption technology is used to store sensitive data.
5.1 Technical Security Measures
- SSL/TLS encryption for all data transfers
- Strong hashing technology for passwords and sensitive data
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Two-factor authentication (OTP) system
5.2 Data Retention Period
User information is retained from the time an account is created until the legally required period after account closure. Financial transaction data is retained for the period required by legal obligations. When the need for retaining data ends, it is securely deleted or anonymised.
6 Sharing Information with Third Parties
ku9 never sells users' personal information to third parties for commercial purposes. However, limited information must be shared with certain selected partners to operate the service.
6.1 Service Partners
Information may be shared with third parties in the following cases:
- Payment processing: transaction information shared with bKash, Nagad, Rocket, Upay, and banking partners
- Identity verification service providers — only the information necessary for verification
- Game studios (such as Evolution, Pragmatic Play Live, JILI) — technical data related to gaming activity
- Analytics and technology service providers — anonymised or aggregated data
6.2 Disclosure under Legal Obligation
ku9 may be legally required to disclose limited information to fulfil a court order, a lawful request from an investigating authority, or the requirements of applicable law. In such cases, ku9 provides only the information legally required.
7 Cookies and Tracking Technologies
ku9's website and app use cookies to improve service quality and make the user experience easier.
7.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security
- Functional Cookies: Used to remember language preferences, gaming settings, and similar choices
- Analytics Cookies: Used to analyse service usage — the data obtained from these is anonymised
- Security Cookies: Used for fraud detection and account protection
7.2 Cookie Controls
You can disable or limit cookies through your browser settings. However, disabling essential cookies may cause certain core features of the service to stop working correctly, such as login and payment processes.
8 User Rights
As a ku9 user, you have the following rights over your own information. To exercise these rights, contact our customer support team.
8.1 Right to Access Information
You may request at any time to know what information ku9 holds about you. We will provide the information within a set timeframe after verification.
8.2 Right to Correct Information
If any information stored in your account is incorrect or out of date, you may request a correction. The correct information will be updated after identity verification.
8.3 Right to Delete Information
When closing your account, you may request that your personal information be deleted. However, certain information may need to be retained for a specified period due to legal obligations.
8.4 Right to Object to Processing
You may object to the use of your information for marketing or analytical purposes. This preference can be changed through account settings or via customer support.
To learn about your rights related to responsible gaming and the tools available to set limits, visit our Responsible Gaming page.
9 Underage Users
ku9's services are exclusively for persons aged 21 or above. We do not intentionally collect information from anyone under the age of 21.
The registration process includes an age verification step. If it comes to our attention that an underage person's information has entered our system, that account will be suspended immediately and the relevant information will be deleted as soon as possible.
10 Policy Changes and Contact
ku9 reserves the right to update this Privacy Policy from time to time. If any significant changes are made, a notice will be sent to the registered email address and the "Last updated" date at the top of the policy published on the website will be changed.
Continuing to use the service after a revised policy is published will be considered acceptance of the new policy. If you object to a policy change, the option to close your account remains open at all times.
10.1 How to Contact Us
To ask questions about this Privacy Policy, submit a request regarding your information, or raise any concern, please contact us:
- Live chat: available 24/7 through the website and app, with support in Bengali and English
- Email: [email protected]
To find answers to common questions and learn more about various aspects of our service, visit our FAQ section.
10.2 About Us
ku9 is a trusted online gaming and betting platform. To learn more about our services, identity, and commitment, visit the About Us page.